Jobs

Job

Public Service Driver

Limit date: 2024-10-07

Function
The Public Service Driver is responsible for driving passenger transport vehicles, providing information to passengers and ensuring the state of conservation of the vehicles.

Requirements
• Academic Qualifications |9. th year;
• Computer knowledge from the user's perspective;
• Driving license for heavy passenger vehicles, category D;
• Certificate of Fitness for Driver, endorsed on the driving license;
• Availability to work shifts/shifts;
• Criminal record.

Valuation factors
• Experience in a public passenger transport company;
• Additional training in the area of ​​logistics and transport;
• Residence in the area served by the Mondego Mobility System;
• Knowledge of English.

Skills
• Good interpersonal and communication relationships;
• Customer orientation;
• High sense of ethics and professional responsibility;
• Friendliness and cordiality;
• Punctuality and attendance.

Main activities
• Driving Mondego Mobility System [SMM] vehicles and any other vehicles for which you are qualified;
• Provide information about the SMM (network, tariffs, service periods) whenever requested by passengers;
• Control the boarding and disembarking of passengers;
• Carry out the necessary procedures to ensure the safety and comfort of passengers;
• Ensure the good condition of the vehicle, always reporting any irregularities or need for maintenance;
• Communicate any deficiencies that may be detected during the execution of the service;
• Comply with the company's quality, environment and safety policy;
• Comply with the service instructions assigned to you, in particular those contained in the company's Driver's Manual.

Documents to be delivered:
• Curriculum vitae;
• Copy of qualification certificate(s);
• Copy of training certificates mentioned in the Curriculum Vitae;
• Criminal record.

Job

Regulator (m/f)

Limit date: 2024-10-07

Function
The Regulator is responsible for supporting crew members and ensuring the efficiency of the company's transport offering. Their functions may be carried out (i) at the Central Command Post, monitoring the network under their responsibility, namely identifying, regulating, correcting and recording disturbances to normal functioning; (ii) in places where the SMM operates, with functions identical to the previous ones and evaluating compliance with applicable rules; or (iii) in Expedition, ensuring the correct allocation of human and material resources, in accordance with the rules of discipline, internal regulations, scheduled times.

Requirements
• Academic Qualifications: 12th year;
• Minimum experience in the area, or equivalent: 3 years;
• Computer knowledge from the user's perspective;
• Availability to work shifts/shifts;
•Criminal record.

Valuation factors
• Driving license for heavy passenger vehicles;
• Driver's Fitness Certificate;
• Experience as a driver in a public passenger transport company;
• Additional training in the area of ​​logistics and transport;
• Academic training with a bachelor's degree;
• Residence in the area served by the Mondego Mobility System;
• Knowledge of English.

Skills
• Good interpersonal and communication relationships;
• Excellent organization, planning and time management skills;
• Strong leadership and team management skills;
• Strong ability to negotiate, observe, innovate, make the most of resources, resolve problems in a timely manner and make decisions;
• Customer orientation;
• High sense of ethics and professional responsibility;
• Friendliness and cordiality;
• Punctuality and attendance.

Main activities
• Monitors the performance of the group of drivers assigned to it;
• Comply with and enforce current standards, namely procedures (in particular Quality, Environment and Safety), operating methods and other guidelines defined by the company, namely by the Operations Management;
• Provide training actions, particularly for drivers, whenever necessary;
• Propose suggestions for improvement regarding the quality of the service provided, as well as proposals for functional, operational and economic optimization;
• When on duty at the Central Command Post:
• Manage circulation, coordinating entries and withdrawals in commercial service, monitoring progress and delays in circulation and monitoring alarms in real time;
• Intervene in regulatory actions, namely adjustment of vehicle and driver service hours, regulation of passage intervals, replacement of resources and other disturbances that may arise on the network;
• In the event of an accident or incident, provide support to human resources present on the ground;
• Answering the emergency customer support line, recording communications received and ensuring their forwarding for treatment in accordance with the defined procedure;
• Monitor the state of conservation of infrastructure and equipment (e.g. ticketing, communications), through the alarm system, reporting incidents that may affect the good provision of the transport service;
• When on duty in shipping:
• Monitor the start of services, ensuring their punctuality, promoting the correct allocation of human resources, introducing any necessary changes, namely through the suppression of possible absences of drivers (unforeseen absences) and vehicles (damages that prevent entry to the service);
• Ensure the end of service, collecting information from the driver about possible anomalies in the vehicles and receiving lost objects;
• Provide information and support to drivers about their activities, with support from operational planning, namely about defined stopovers, established schedules, vacation plans, absence requests and other requests made by crew members;
• When in service at operating locations:
• Drive, whenever necessary, vehicles from the Metro Mondego system, in non-commercial service, particularly in the case of withdrawals from service and trips to the workshop;
• In the event of an accident or incident, provide support to the human resources present on the ground, coordinating the necessary actions, coordinating their implementation with drivers, maintenance teams, the QAS manager and, if necessary, with emergency forces.

Job

Self-application

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We maintain an active self-application database. To send a self-application, please complete the following questionnaire.