Travel Planning

FAQs

• From what day can I top up my pass for the following month?

  You can top up for the following month from the 23rd (inclusive), meaning that top-ups up to the 22nd are for the current month.

• How can I travel between Coimbra B and Coimbra (Estação Nova)?

  The connection between Coimbra B station and Estação Nova is made by transferring by bus. More information here.

• Can I bring bicycles or scooters on board the Metrobus?

  To guarantee the safety and comfort of all passengers, as well as the preservation of the space intended for the transport of people, only folding bicycles that do not exceed the dimensions of 55x40x20 cm and folding scooters weighing 25 kg or less are allowed.

• Is it mandatory to enter through the front door of the Metrobus?

  No, on the Metrobus, passengers can enter and exit through any of the vehicle's three doors.

• Can I transport animals on board the Metrobus?

  Without prejudice to the provisions of specific legislation, passengers are allowed to transport companion animals free of charge that do not pose a danger, provided they are properly enclosed in an appropriate container that can be carried as hand luggage.
  Assistance dogs accompanying people with reduced mobility are transported on vehicles free of charge and without muzzles, in accordance with Decree-Law No. 74/2007, of March 27.

• Can I eat on Metrobus?

  To ensure the hygiene and comfort of all passengers, eating and drinking inside our vehicles is not permitted. By avoiding dirt and unpleasant smells, we contribute to a clean and pleasant environment for everyone.

• Are there tickets or passes for traveling only on Metrobus?

  Yes, it is possible to load a pass or buy tickets to travel only on the Metrobus. To check the prices, click here.
  In addition to the regular ticket, tickets with a 50% discount are available for people aged between 4 and 12 years, and over 65 years.
  Passes and single-mode tickets (for traveling only on the Metrobus) are loaded onto a Move-C support card at the ticket offices in Miranda do Corvo and Lousã, and at the SMTUC store in Portagem, Coimbra.

• Can my Move-C card be used by other people?

  The paper Move-C card, for occasional trips, is not personalized, so it can be used by anyone. However, each card can only be used by one person at a time. For example, if two people want to travel together, each will have to carry their own card.
  As for PVC cards with a loaded pass, they can only be used by their holder.

• When should I validate my Move-C card?

  Always! When starting a trip, when changing operators (MM or SMTUC), and regardless of the type of card.
  Attention! Even passes must always be validated.

• Do I have to interrupt my trip if I exceed the maximum duration of my travel pass?

  No. What matters is the time and zone of the first validation. From then on, you have a maximum time to validate the pass again without incurring another trip charge.
  Example: If you have an intercity travel ticket (valid for two hours), you can validate it for the last time at 1 hour, 59 minutes, and 59 seconds and continue your journey to your destination. In this case, the last validation you made is still within the two-hour limit of the intercity ticket, so you do not need to interrupt your journey.

• Up to what age can children travel for free on the Metro?

  Children up to 3 years of age can use the Metrobus for free, provided they are accompanied by an adult with a valid travel ticket.
  Children between 4 and 23 years of age, provided they hold a Youth Free Pass, can also travel for free on the Metrobus.

• Is it possible to buy tickets the day before?

  Yes. Trips are loaded onto the card and retain their associated validity and can be used whenever the customer needs them.

• Can I load different types of tickets onto the same occasional card?

  No. Each occasional card only allows one type of product at a time.
  This means that:
  - If, for example, you purchased a card with a municipal pass, you can only top it up at MAVT points of the same type.
  - To change to a different product (intermunicipal or regional), the card must have no available trips (zero balance).
  - The product change must be made at the ticket office.

• I already have an SMTUC card. Do I need to get a Move-C card?

  No, anyone who already has a card to travel on the SMTUC network can use that card to load intermodal tickets.